[rt-users] Requestor or Owner

Gene LeDuc gleduc at mail.sdsu.edu
Thu Apr 17 13:59:39 EDT 2008

Hi John,

The Owner is usually the person who is taking responsibility for the ticket.


At 10:54 AM 4/17/2008, John  BORIS wrote:
>This may be a simple question but is the Requestor (person who submits
>the ticket) the same as the owner?  I usually enter tickets when Users
>contact me or I am starting a project and want to track it in RT. But
>now I want the user who contacted me to be the person who would have
>emailed the request into RT or even filled out a form for the request.
>So do I make that person the owner of the ticket or a watcher?

Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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