[rt-users] Requestor or Owner

[Gene LeDuc]

Hi John,

The Owner is usually the person who is taking responsibility for the ticket.

Gene

At 10:54 AM 4/17/2008, John  BORIS wrote:
>This may be a simple question but is the Requestor (person who submits
>the ticket) the same as the owner?  I usually enter tickets when Users
>contact me or I am starting a project and want to track it in RT. But
>now I want the user who contacted me to be the person who would have
>emailed the request into RT or even filled out a form for the request.
>So do I make that person the owner of the ticket or a watcher?


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University