[rt-users] permission problems

[LDB]

On Apr 18, 2008, at 5:38 PM, roger wrote:
> On Fri, 2008-04-18 at 16:38 -0400, LDB wrote:
>> This is quite frustrating .. I have a permissions problem which most
>> likely cacades into sending mail problems ..
>>
>> Any ideas?
>>
>>
>> ==> /opt/rt3/var/log/rt.log <==
>> [Fri Apr 18 19:47:13 2008] [crit]: No permission to create tickets in
>> the queue 'NVDB' (/opt/rt3/lib/RT/Interface/Email.pm:243)
>> [Fri Apr 18 19:47:13 2008] [warning]: Warning: Use of "require"
>> without parentheses is ambiguous at (eval 801) line 1. ((eval 801):1)
>> [Fri Apr 18 19:47:13 2008] [warning]: Bareword found where operator
>> expected at (eval 801) line 1, near "/usr/bin" ((eval 801):1)
>> [Fri Apr 18 19:47:13 2008] [warning]: 	(Missing operator )
>
> I wouldn't want to swear to it, but I suspect these last two errors
> point to a problem in your scrips.
>
> TTFN
> -- 
> roger <roger at computer-surgery.co.uk>
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I am willing to take criticism ... :)



Set($rtname , "rt.dc.org");
Set($Organization , "dc.org");

Set($Timezone , 'US/Eastern');

Set($DatabaseType , 'mysql');
Set($DatabaseUser , 'user');
Set($DatabasePassword , 'pass');
Set($DatabaseName , 'rt3');
Set($DatabaseHost , 'localhost');

Set($OwnerEmail , 'nc at dc.org');
Set($LoopsToRTOwner , 1);
Set($StoreLoops , undef);
Set($MaxAttachmentSize , 10000000);
Set($TruncateLongAttachments , undef);
Set($DropLongAttachments , undef);
Set($ParseNewMessageForTicketCcs , 1);
Set($RTAddressRegexp , '^rt\@rt.dc.org$');
Set($SenderMustExistInExternalDatabase , 1);

Set($CorrespondAddress , 'rt at rt.dc.org');
Set($CommentAddress , 'rt-comment at rt.dc.org');

#Sendmail Configuration

Set($MailCommand , 'sendmailpipe');
Set($SendmailArguments , "");
#Set($SendmailArguments , "-oi -t");
#Set($SendmailArguments,"-oi -t -ODeliveryMode=b -OErrorMode=m");
#Set($SendmailPath , "/usr/sbin/sendmail");
Set($SendmailPath , "/opt/rt3/bin/mailx-wrapper");
Set($UseFriendlyFromLine , 1);
Set($FriendlyFromLineFormat , "\"%s via RT\" <%s>");
Set($UseFriendlyToLine , 1);
Set($FriendlyToLineFormat, "\"%s of $RT::rtname Ticket #%s\":;");
Set($NotifyActor, 0);

# Logging
Set($LogToSyslog    , 'debug');
Set($LogToScreen    , 'error');
Set($LogToFile      , 'debug');
Set($LogDir, '/opt/rt3/var/log');
Set($LogToFileNamed , "rt.log");    #log to rt.log

# Web interface configuration
Set($WebPath , "");
Set($WebPath , "");
Set($WebBaseURL , "https://rt.dnc.org");

Set($WebURL , $WebBaseURL . $WebPath . "/");
Set($WebImagesURL , $WebURL . "NoAuth/images/");
Set($LogoURL , $WebImagesURL . "rt.jpg");
Set($MessageBoxWidth , 72);
Set($MessageBoxWrap, "HARD");
Set($TrustHTMLAttachments , undef);
Set($MaxInlineBody, 13456);
Set($MyTicketsLength, 10);
1;