[rt-users] Can a user add a dependency on a ticket he does not have access to?

Ruslan Zakirov ruz at bestpractical.com
Mon Apr 21 15:08:53 EDT 2008

$StrictLinkACL in the config

On Mon, Apr 14, 2008 at 9:48 PM, lgrella <lgrella at acquiremedia.com> wrote:
>  I am trying to figure out why a users who owns a ticket in a certain queue is
>  not able to add a dependency to that ticket which is a ticket in another
>  queue which he does not have access. This is how our RT is set up...
>  All users can see all queues, but not the tickets within those queues. 2 of
>  my queues are Content and IT Support. A user has read and write access to
>  the Content queue and owns a ticket in the content queue. He wants to add a
>  dependency of a ticket from the IT support queue to his ticket, but does not
>  have read or write access to IT support. When he tries to add the ticket as
>  a link to his ticket, he gets an error that his permission is denied. How
>  can I set this up so that he does not see the ticket, but can add it as a
>  link in his own ticket for a dependency?
>  Thanks,
>  Laura
>  --
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Best regards, Ruslan.

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