[rt-users] 500: Internal Server Errors and RT/Mason.pm

[Josh Frome]

Hello everyone,

     I am experiencing a perplexing problem trying to install 3.6.6.  I am getting the "Can't locate RT/Mason.pm in @INC" error in my httpd logs, and a 500- Internal Server Error.  I have made sure to include "PerlRequire /opt/rt3/bin/webmux.pl" in httpd conf.  I'm at a loss as to how to continue troubleshooting this.  Below, I have attached some logs.  Does anyone have any pointers for troubleshooting this some more?


Josh--
(logs below)

from httpd error_log:

[Mon Apr 21 14:08:27 2008] [error] [client hostname] failed to resolve handler `RT::Mason': Can't locate RT/Mason.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at (eval 209) line 3.\n


HTML::Mason appears to be installed:

# find / -name Mason.pm
/usr/share/doc/perl-HTML-Mason-1.37/eg/MyApp/Mason.pm
/usr/lib/perl5/vendor_perl/5.8.8/HTTP/Server/Simple/Mason.pm
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Mason.pm
/usr/lib/perl5/vendor_perl/5.8.8/Bundle/HTML/Mason.pm
/usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason.pm

failed to resolve handler `RT::Mason': Can't locate RT/Mason.pm in @INC (@INC contains: 
/opt/rt3/local/lib 
/opt/rt3/lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi 
/usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi 
/usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi 
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi 
/usr/lib/perl5/site_perl/5.8.8 
/usr/lib/perl5/site_perl/5.8.7 
/usr/lib/perl5/site_perl/5.8.6 
/usr/lib/perl5/site_perl/5.8.5 
/usr/lib/perl5/site_perl 
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl/5.8.8 
/usr/lib/perl5/vendor_perl/5.8.7 
/usr/lib/perl5/vendor_perl/5.8.6 
/usr/lib/perl5/vendor_perl/5.8.5 
usr/lib/perl5/vendor_perl 
/usr/lib/perl5/5.8.8/i386-linux-thread-multi 
/usr/lib/perl5/5.8.8 

. /etc/httpd) at (eval 210) line 3.\n



from httpd.conf:PerlRequire /opt/rt3/bin/webmux.pl

# VirtualHost configuration for RT 3.6.6
<VirtualHost *:80>

     ServerName servername
     DocumentRoot /opt/rt3/share/html
     AddDefaultCharset UTF-8
 
     LogLevel debug
     ErrorLog  /var/log/httpd/servername/error_log
     TransferLog /var/log/httpd/servername/access_log
 
     PerlModule Apache::DBI
     PerlRequire /opt/rt3/bin/webmux.pl
 
 
    <Location /NoAuth/images>
         SetHandler default
     </Location>
 
      <Directory /opt/rt3/share/html>
          Order allow,deny
          Allow from all
          Options All
          AllowOverride all
         <Files *.*>
          SetHandler perl-script
          PerlHandler RT::Mason
          </Files>
      </Directory>
 
 </VirtualHost>