[rt-users] Still struggling with mail that worked that doesn't now
Judy Illeman Gaukel
judy at epicenter.ucsd.edu
Mon Apr 21 16:51:03 EDT 2008
Still trying to track down why RT 3.6.3 broke, welcome any input. Is
help available?
Here is "the Stack" -- found in my apache error log files (is there
really a .pm with no filename - just an extension??):
Following that, is my configuration. Sorry to not have posted these
earlier.
113374 Can't locate RT/Action/.pm in @INC (@INC contains:
/opt/csw/rt3/local/lib /opt/csw/rt3/lib /opt/csw/lib/perl5/site_perl/5.8.8/s
un4-solaris-thread-multi /opt/csw/lib/perl/5.8.8
/opt/csw/share/perl/5.8.8 /opt/csw/lib/perl/site_perl
/opt/csw/share/perl/site_perl /o
pt/csw/lib/perl/csw /opt/csw/share/perl/csw . /opt/csw/apache/
/opt/csw/apache/lib/perl) at (eval 1349) line 3.
113375
113376 Stack:
113377 [(eval 1349):3]
113378 [/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:471]
113379 [/opt/csw/rt3/lib/RT/Scrips_Overlay.pm:237]
113380 [/opt/csw/rt3/lib/RT/Transaction_Overlay.pm:171]
113381 [/opt/csw/rt3/lib/RT/Record.pm:1444]
113382 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2441]
113383 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2355]
113384 [/opt/csw/rt3/share/html/Ticket/Elements/PreviewScrips:82]
113385 [/opt/csw/rt3/share/html/Ticket/Update.html:137]
113386 [/opt/csw/rt3/share/html/autohandler:292]
113387
113388
113389 Stack:
113390 [/opt/csw/rt3/lib/RT/ScripAction_Overlay.pm:175]
113391 [/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:471]
113392 [/opt/csw/rt3/lib/RT/Scrips_Overlay.pm:237]
113393 [/opt/csw/rt3/lib/RT/Transaction_Overlay.pm:171]
113394 [/opt/csw/rt3/lib/RT/Record.pm:1444]
113395 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2441]
113396 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2355]
113397 [/opt/csw/rt3/share/html/Ticket/Elements/PreviewScrips:82]
113398 [/opt/csw/rt3/share/html/Ticket/Update.html:137]
113399 [/opt/csw/rt3/share/html/autohandler:292]
(/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:479)
113400 [Thu Apr 17 19:42:01 2008] [error]: Scrip Prepare 6 died. -
Undefined subroutine &Scalar::Util::weaken called at
/opt/csw/rt3/lib/RT/Action/Generic.pm line 107.
113401
113402 Stack:
113403 [/opt/csw/rt3/lib/RT/Action/Generic.pm:107]
113404 [/opt/csw/rt3/lib/RT/Action/Generic.pm:79]
113405 [/opt/csw/rt3/lib/RT/ScripAction_Overlay.pm:177]
113406 [/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:471]
113407 [/opt/csw/rt3/lib/RT/Scrips_Overlay.pm:237]
113408 [/opt/csw/rt3/lib/RT/Transaction_Overlay.pm:171]
113409 [/opt/csw/rt3/lib/RT/Record.pm:1444]
113410 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2441]
113411 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2355]
113412 [/opt/csw/rt3/share/html/Ticket/Elements/PreviewScrips:82]
113413 [/opt/csw/rt3/share/html/Ticket/Update.html:137]
113414 [/opt/csw/rt3/share/html/autohandler:292]
(/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:479)
113415 [Thu Apr 17 19:42:01 2008] [error]: Scrip Prepare 1 died. -
Require of RT::Action:: failed.
113416 Can't locate RT/Action/.pm in @INC (@INC contains:
/opt/csw/rt3/local/lib /opt/csw/rt3/lib /opt/csw/lib/perl5/site_perl/5.8.8/s
un4-solaris-thread-multi /opt/csw/lib/perl/5.8.8
/opt/csw/share/perl/5.8.8 /opt/csw/lib/perl/site_perl
/opt/csw/share/perl/site_perl /o
pt/csw/lib/perl/csw /opt/csw/share/perl/csw . /opt/csw/apache/
/opt/csw/apache/lib/perl) at (eval 1360) line 3.
113417
113418 Stack:
113419 [(eval 1360):3]
113420 [/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:471]
113421 [/opt/csw/rt3/lib/RT/Scrips_Overlay.pm:237]
113422 [/opt/csw/rt3/lib/RT/Transaction_Overlay.pm:171]
113423 [/opt/csw/rt3/lib/RT/Record.pm:1444]
113424 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2441]
113425 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2355]
113426 [/opt/csw/rt3/share/html/Ticket/Elements/PreviewScrips:82]
113427 [/opt/csw/rt3/share/html/Ticket/Update.html:137]
113428 [/opt/csw/rt3/share/html/autohandler:292]
113429
113430
113431 Stack:
113432 [/opt/csw/rt3/lib/RT/ScripAction_Overlay.pm:175]
113433 [/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:471]
113434 [/opt/csw/rt3/lib/RT/Scrips_Overlay.pm:237]
113435 [/opt/csw/rt3/lib/RT/Transaction_Overlay.pm:171]
113436 [/opt/csw/rt3/lib/RT/Record.pm:1444]
113437 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2441]
113438 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2355]
113439 [/opt/csw/rt3/share/html/Ticket/Elements/PreviewScrips:82]
113440 [/opt/csw/rt3/share/html/Ticket/Update.html:137]
113441 [/opt/csw/rt3/share/html/autohandler:292]
(/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:479)
113442 [Thu Apr 17 19:42:16 2008] [error]: Scrip Prepare 7 died. -
Require of RT::Action::rt-3.6.3-561-1208461336-1233 failed.
113443 syntax error at (eval 1300) line 1, near "require RT::Action::rt-"
113444
113445
113446 Stack:
113447 [/opt/csw/rt3/lib/RT/ScripAction_Overlay.pm:175]
113448 [/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:471]
113449 [/opt/csw/rt3/lib/RT/Scrips_Overlay.pm:237]
113450 [/opt/csw/rt3/lib/RT/Transaction_Overlay.pm:171]
113451 [/opt/csw/rt3/lib/RT/Record.pm:1444]
113452 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2441]
113453 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2355]
113454 [/opt/csw/rt3/lib/RT/Interface/Web.pm:570]
113455 [/opt/csw/rt3/share/html/Ticket/Display.html:142]
113456 [/opt/csw/rt3/share/html/Ticket/Update.html:216]
113457 [/opt/csw/rt3/share/html/autohandler:292]
(/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:479)
113458 [Thu Apr 17 19:42:16 2008] [error]: Scrip Prepare 6 died. -
Undefined subroutine &Scalar::Util::weaken called at
/opt/csw/rt3/lib/RT/Action/Generic.pm line 107.
113459
113460 Stack:
113461 [/opt/csw/rt3/lib/RT/Action/Generic.pm:107]
113462 [/opt/csw/rt3/lib/RT/Action/Generic.pm:79]
113463 [/opt/csw/rt3/lib/RT/ScripAction_Overlay.pm:177]
113464 [/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:471]
113465 [/opt/csw/rt3/lib/RT/Scrips_Overlay.pm:237]
113466 [/opt/csw/rt3/lib/RT/Transaction_Overlay.pm:171]
113467 [/opt/csw/rt3/lib/RT/Record.pm:1444]
113468 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2441]
113469 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2355]
113470 [/opt/csw/rt3/lib/RT/Interface/Web.pm:570]
113471 [/opt/csw/rt3/share/html/Ticket/Display.html:142]
113472 [/opt/csw/rt3/share/html/Ticket/Update.html:216]
113473 [/opt/csw/rt3/share/html/autohandler:292]
(/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:479)
113474 [Thu Apr 17 19:42:16 2008] [error]: Scrip Prepare 1 died. -
Require of RT::Action::rt-3.6.3-561-1208461336-1233 failed.
113475 syntax error at (eval 1311) line 1, near "require RT::Action::rt-"
113476
113477
113478 Stack:
113479 [/opt/csw/rt3/lib/RT/ScripAction_Overlay.pm:175]
113480 [/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:471]
113481 [/opt/csw/rt3/lib/RT/Scrips_Overlay.pm:237]
113482 [/opt/csw/rt3/lib/RT/Transaction_Overlay.pm:171]
113483 [/opt/csw/rt3/lib/RT/Record.pm:1444]
113484 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2441]
113485 [/opt/csw/rt3/lib/RT/Ticket_Overlay.pm:2355]
113486 [/opt/csw/rt3/lib/RT/Interface/Web.pm:570]
113487 [/opt/csw/rt3/share/html/Ticket/Display.html:142]
113488 [/opt/csw/rt3/share/html/Ticket/Update.html:216]
113489 [/opt/csw/rt3/share/html/autohandler:292]
(/opt/csw/rt3/lib/RT/Scrip_Overlay.pm:479)
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Loaded perl modules
Perl v5.8.8 under solaris
Apache v1.27;
Apache::Connection v1.00;
Apache::Constants v1.09;
Apache::DBI v1.05;
Apache::Registry v2.01;
Apache::Request v1.33;
Apache::Server v1.01;
Apache::Session v1.82;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::Lock::MySQL v1.00;
Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::MySQL v1.04;
Apache::Status v2.03;
Apache::Table v0.01;
AutoLoader v5.60;
B v1.09_01;
base v2.07;
Benchmark v1.07;
bytes v1.02;
Cache::Simple::TimedExpiry v0.27;
Carp v1.04;
CGI v3.27;
CGI::Cookie v1.27;
CGI::Util v1.5;
Class::Container v0.12;
Class::Data::Inheritable v0.06;
Class::ReturnValue v0.53;
Clone v0.22;
constant v1.05;
Cwd v3.24;
Data::Dumper v2.121_08;
Date::Format v2.22;
Date::Parse v2.27;
DBD::mysql v4.004;
DBI v1.54;
DBIx::SearchBuilder v1.45;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.13;
Devel::StackTraceFrame v0.6;
Digest::base v1.00;
Digest::MD5 v2.36;
DynaLoader v1.05;
Encode v2.12;
Encode::Alias v2.04;
Encode::Config v2.01;
Encode::Encoding v2.02;
Encode::Guess v2.00;
Encode::Unicode v2.02;
Errno v1.0901;
Exception::Class v1.23;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
Fcntl v1.05;
File::Basename v2.74;
File::Glob v1.05;
File::Path v1.08;
File::Spec v3.24;
File::Spec::Unix v1.5;
File::Temp v0.18;
FileHandle v2.01;
HTML::Element v3.16;
HTML::Entities v1.35;
HTML::Formatter v2.04;
HTML::FormatText v2.04;
HTML::Mason v1.35;
HTML::Mason::ApacheHandler v1.69;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.56;
HTML::Scrubber v0.08;
HTML::Tagset v3.10;
HTML::TreeBuilder v3.13;
HTTP::Date v1.47;
I18N::LangTags v0.35;
I18N::LangTags::Detect v1.03;
integer v1.00;
IO v1.22;
IO::File v1.13;
IO::Handle v1.25;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.1;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.02;
IPC::Open3 v1.02;
lib v0.5565;
List::Util v1.19;
Locale::Maketext v1.09;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.62;
Locale::Maketext::Lexicon::Gettext v0.15;
Log::Dispatch v2.16;
Log::Dispatch::Base v1.09;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.74;
Mail::Field v1.74;
Mail::Field::AddrList v1.74;
Mail::Field::Date v1.74;
Mail::Header v1.74;
Mail::Internet v1.74;
MIME::Base64 v3.07;
MIME::Body v5.420;
MIME::Decoder v5.420;
MIME::Entity v5.420;
MIME::Field::ContDisp v5.420;
MIME::Field::ConTraEnc v5.420;
MIME::Field::ContType v5.420;
MIME::Field::ParamVal v5.420;
MIME::Head v5.420;
MIME::Parser v5.420;
MIME::QuotedPrint v3.07;
MIME::Tools v5.420;
MIME::Words v5.420;
mod_perl v1.29;
Module::Versions::Report v1.02;
overload v1.04;
Params::Validate v0.87;
POSIX v1.09;
re v0.05;
Regexp::Common v2.120;
Regexp::Common::delimited v2.104;
RT v3.6.3;
RT::Interface::Email v2;
Scalar::Util v1.19;
SelectSaver v1.01;
Socket v1.78;
Storable v2.15;
strict v1.03;
Symbol v1.06;
Sys::Syslog v0.13;
Text::Autoformat v1.13;
Text::Quoted v2.02;
Text::Reform v1.11;
Text::Tabs v2005.0824;
Text::Template v1.44;
Text::Wrapper v1.000;
Time::HiRes v1.86;
Time::JulianDay v2003.1125;
Time::Local v1.11;
Time::ParseDate v2006.0814;
Time::Timezone v2006.0814;
Time::Zone v2.22;
Tree::Simple v1.17;
UNIVERSAL v1.01;
UNIVERSAL::require v0.11;
URI v1.35;
URI::Escape v3.28;
URI::URL v5.03;
URI::WithBase v2.19;
utf8 v1.06;
vars v1.01;
warnings v1.05;
warnings::register v1.01;
XSLoader v0.06;
RT Variables
RT::AmbiguousDayInPast 1
RT::BasePath /opt/csw/rt3
RT::BinPath /opt/csw/rt3/bin
RT::CORE_CONFIG_FILE /opt/csw/rt3/etc/RT_Config.pm
RT::CommentAddress rt-comment at idahub.ucsd.edu
RT::CorrespondAddress rt-comment at idahub.ucsd.edu
RT::DatabaseHost localhost
RT::DatabaseName rt3
RT::DatabasePassword /Password not printed/
RT::DatabaseRTHost localhost
RT::DatabaseType mysql
RT::DatabaseUser mmmm
RT::DateDayBeforeMonth 1
RT::DefaultSearchResultFormat '<B><A
HREF="/rt3/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
'<B><A
HREF="/rt3/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
'<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>',
'<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
RT::DefaultSummaryRows 10
RT::EmailOutputEncoding utf-8
RT::EtcPath /opt/csw/rt3/etc
RT::FriendlyFromLineFormat "%s via RT" <%s>
RT::FriendlyToLineFormat "%s of ucsd.edu Ticket #%s":;
RT::LocalEtcPath /opt/csw/rt3/local/etc
RT::LocalLexiconPath /opt/csw/rt3/local/po
RT::LocalPath /opt/csw/rt3/local
RT::LogDir /opt/csw/rt3/var/log
RT::LogToFileNamed rt.log
RT::LogToScreen error
RT::LogToSyslog debug
RT::LogoURL /rt3/NoAuth/images/PROJECT_IDA.jpg
RT::LoopsToRTOwner 1
RT::MailCommand sendmail
RT::MasonComponentRoot /opt/csw/rt3/share/html
RT::MasonDataDir /opt/csw/rt3/var/mason_data
RT::MasonLocalComponentRoot /opt/csw/rt3/local/html
RT::MasonSessionDir /opt/csw/rt3/var/session_data
RT::MaxAttachmentSize 10000000
RT::MaxInlineBody 13456
RT::MessageBoxWidth 72
RT::MessageBoxWrap HARD
RT::MinimumPasswordLength 5
RT::NotifyActor 1
RT::Organization ucsd.edu
RT::OwnerEmail judy
RT::ParseNewMessageForTicketCcs 1
RT::RTAddressRegexp ^rt\@idahub.ucsd.edu$
RT::RecordOutgoingEmail 1
RT::RedistributeAutoGeneratedMessages privileged
RT::SITE_CONFIG_FILE /opt/csw/rt3/etc/RT_SiteConfig.pm
RT::SendmailArguments -oi -t -ODeliveryMode=b -OErrorMode=m
RT::SendmailBounceArguments -f "<>"
RT::SendmailPath /usr/sbin/sendmail
RT::ShowTransactionImages 1
RT::StatementLog 1
RT::StoreLoops 1
RT::StrictLinkACL 1
RT::Timezone US/Pacific
RT::UseFriendlyFromLine 1
RT::VERSION 3.6.3
RT::VarPath /opt/csw/rt3/var
RT::WebBaseURL http://idahub.ucsd.edu:80
RT::WebDefaultStylesheet 3.5-default
RT::WebFlushDbCacheEveryRequest 1
RT::WebImagesURL /rt3/NoAuth/images/
RT::WebPath /rt3
RT::WebPort 80
RT::WebURL http://idahub.ucsd.edu:80/rt3/
RT::WikiImplicitLinks 1
RT::rtname ucsd.edu
Perl configuration
Summary of my perl5 (revision 5 version 8 subversion 8) configuration:
Platform:
osname=solaris, osvers=2.8, archname=sun4-solaris-thread-multi
uname='sunos ra 5.8 generic_117350-46 sun4u sparc sunw,sun-blade-1000'
config_args=''
hint=recommended, useposix=true, d_sigaction=define
usethreads=define use5005threads=undef useithreads=define usemultiplicity=define
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=undef use64bitall=undef uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc='cc', ccflags ='-D_REENTRANT -xO3 -xarch=v8 -xspace -xildoff -I/opt/csw/bdb44/include -I/opt/csw/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64',
optimize='-xO3 -xarch=v8 -xspace -xildoff',
cppflags='-D_REENTRANT -xO3 -xarch=v8 -xspace -xildoff -I/opt/csw/bdb44/include -I/opt/csw/include'
ccversion='Sun C 5.8 Patch 121015-04 2007/01/10', gccversion='', gccosandvers=''
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=4321
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16
ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8
alignbytes=8, prototype=define
Linker and Libraries:
ld='cc', ldflags ='-xarch=v8 -L/opt/csw/bdb44/lib -L/opt/csw/lib -L/usr/lib -L/usr/ccs/lib -L/opt/SUNWspro/prod/lib/v8plus -L/opt/SUNWspro/prod/lib -L/lib'
libpth=/usr/lib /usr/ccs/lib /opt/SUNWspro/prod/lib/v8plus /opt/SUNWspro/prod/lib /lib /opt/csw/lib
libs=-lsocket -lnsl -lgdbm -ldb-4.4 -ldl -lm -lpthread -lc
perllibs=-lsocket -lnsl -ldb-4.4 -ldl -lm -lpthread -lc
libc=/lib/libc.so, so=so, useshrplib=true, libperl=libperl.so.5.8.8
gnulibc_version=''
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-R /opt/csw/lib'
cccdlflags='-KPIC', lddlflags='-G -L/opt/csw/bdb44/lib -L/opt/csw/lib -L/usr/lib -L/usr/ccs/lib -L/opt/SUNWspro/prod/lib/v8plus -L/opt/SUNWspro/prod/lib -L/lib'
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