[rt-users] Owners of queues

Kenneth Crocker KFCrocker at lbl.gov
Tue Apr 22 13:03:53 EDT 2008


	Sure. But I think you'll have to hack in some code for when a ticket is 
created. I'm not sure, but I don't think a simple scrip (or set of 
scrips) will do it.


On 4/22/2008 7:08 AM, lgrella wrote:
> I have used the scrip recommended in this forum for setting the default owner
> of a queue. Is there any way to prevent certain users from choosing an owner
> from the dropdown list of owners when creating a ticket? This is exactly
> what I want to do:
> If the user creating the ticket can own in the queue, they can set the owner
> to themselves or the default owner. 
> If the user creating the ticket cannot own in the queue, the ticket can only
> be assigned to the default owner. 
> Certain people (per queue) should be able to set the owner on create to
> anyone in the queue. For example, the owner of the queue can set the owner
> of a ticket on create. 
> Is this possible?

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