[rt-users] Owners of queues

lgrella lgrella at acquiremedia.com
Tue Apr 22 10:08:17 EDT 2008

I have used the scrip recommended in this forum for setting the default owner
of a queue. Is there any way to prevent certain users from choosing an owner
from the dropdown list of owners when creating a ticket? This is exactly
what I want to do:

If the user creating the ticket can own in the queue, they can set the owner
to themselves or the default owner. 

If the user creating the ticket cannot own in the queue, the ticket can only
be assigned to the default owner. 

Certain people (per queue) should be able to set the owner on create to
anyone in the queue. For example, the owner of the queue can set the owner
of a ticket on create. 

Is this possible?
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