[rt-users] turn off ticket creation via email

Gene LeDuc gleduc at mail.sdsu.edu
Tue Apr 22 16:00:07 EDT 2008

Hi Chris,

I haven't tried this, but it seems to me that it ought to work.  If I 
wanted to do this on my installation (we use sendmail as our MTA), I'd 
remove the alias for that queue from sendmail's aliases file and then set 
the reply-to address for the queue to my "generic" RT address.  That way 
there won't be an e-mail address for the queue.  Replies to ticket-related 
mail will still get into RT and be filed with the ticket via the generic 


At 12:03 PM 4/22/2008, Chris Fabri wrote:
>I have certain queues that I don't want users to be able to create new
>tickets in via email.  I want to force them to use the web interface.
>Is there a way to do this on a per queue basis?    chris
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Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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