[rt-users] turn off ticket creation via email

Chris Fabri fabric at northwestern.edu
Wed Apr 23 14:55:38 EDT 2008

On 4/22/08 3:00 PM, Gene LeDuc wrote:
> Hi Chris,
> I haven't tried this, but it seems to me that it ought to work.  If I 
> wanted to do this on my installation (we use sendmail as our MTA), I'd 
> remove the alias for that queue from sendmail's aliases file and then 
> set the reply-to address for the queue to my "generic" RT address.  That 
> way there won't be an e-mail address for the queue.  Replies to 
> ticket-related mail will still get into RT and be filed with the ticket 
> via the generic address.

Thanks Gene.  I'm using Qmail, but it looks like I can make this work 
still.   I need to setup a specific alias for a "general" queue, and 
then point that at an actual queue.  It's not really important which 
queue, since as you say if there's an existing ticket number it will get 
  classified correctly.      chris

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