[rt-users] RT not generating email for CCs/AdminCCs

[Kenneth Crocker]

Thierry,


	Offhand, I can only think of a couple reasons. One is that the User ID 
you specified in the ticket CC field is invalid for some reason (not 
privileged or not in User table). The other is that your scrip should 
say the action is "Notify CC's" and not "Notify Others". I'd got to the 
DB first to see if you can see the user ID you are entering. Maybe the 
CC field needs the entire email address and not just the user id? Hope 
this helps.


Kenn
LBNL

On 4/22/2008 2:37 PM, Thierry Thelliez wrote:
> I am still stuck trying to have the CC field working (not the watcher): .
> 
> According to the log, my added scrip (On Resolve Notify Other
> Recipients with template Resolved) is called but no emails are going
> out for the CC field: 'No recipients found. Not sending.'.
> 
> On the other hand, the default scrip #9 (On Comment Notify Other
> Recipients as Comment with template Correspondence) works for the CC
> field (if some text is present in the Message box).
> 
> What am I missing?
> 
> Thierry
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>