[rt-users] RT not generating email for CCs/AdminCCs

Kenneth Crocker KFCrocker at lbl.gov
Tue Apr 22 19:57:20 EDT 2008


	For the scrips you are executing, does the action say "Notify Others"?


On 4/22/2008 3:49 PM, Thierry Thelliez wrote:
> Kenn,
> I did not enter a userID. I used a valid email address. This email
> address is picked up by the default scrip#9 but not by the one I
> added...
> I tested with another condition (On Status Change) and again the
> Notify Other Recipients is not getting the CC email address.
> Using Notify CCs emails the Watchers CCs. But it is not emailing the
> email addresses in the CC field of the Resolve ticket form.
> Thierry
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