[rt-users] can users be prevented from editing 'RT at a glance'?

Chris Fabri fabric at northwestern.edu
Thu Apr 24 12:30:41 EDT 2008

On 4/24/08 1:01 AM, Chad Adlawan wrote:
> Hello Chris,
> On Thu, Apr 24, 2008 at 12:23 AM, Chris Fabri <fabric at northwestern.edu 
> <mailto:fabric at northwestern.edu>> wrote:
>     This is the "modify self" right, which can be applied on a per group or
>     per user basis in the global rights sections respectively.  Remove this
>     right, and users won't be able to update RT-at-a-Glance, and probably
>     some other items related.
> The user I was trying things out with have "/No rights granted/" in all 
> Global Group Rights and Global User Rights. My RT installation is an 
> almost fresh install that contains no modifications of any kind except 1 
> thing: i gave the system group "Everyone" the right to Comment, Create 
> and Reply to Tickets, and also SeeQueue for the queue "General".
> In short, what I observed is that being able to edit RT-at-a-glance is 
> something that comes default to all users even if they have zero rights 
> granted in almost all areas except queue specific rights.

I would try creating a group, adding these users to that group, and then 
setting up the rights there.  I have been able to eliminate the ability 
to modify at-a-glance by removing the "modify" self" right from the 
global group permissions.  Perhaps since you have to explicitly remove 
that right to override a default.   chris

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