[rt-users] Popup Calendar

Jesse Vincent jesse at bestpractical.com
Mon Apr 28 10:21:41 EDT 2008

On Apr 13, 2008, at 11:30 PM, Stephen Cochran wrote:
> Running 3.6.3.
> I think I finally found the "advanced" view for a new ticket  
> creation, it's only available when signed in as a privlidged users.
> Using the self service interface, I've added the html to display and  
> enter a due date. The problem now is that the popup window to select  
> a date is not working for an unprivlidged user; looks like a  
> permissions problem.
> I copied /Elements/SelectDate to /SelfSerivce/Elements/SelectDate to  
> see if that would solve the problme, but no joy.

That widget calls a date selection popup that's outside the document  
root an untrusted user is allowed to see. You'll need to do a bit more  
advanced hackery to either clone the popup to /SelfService/ (and make  
a customised version of SelectDate which knows about it) or to modify  
the RT "NoAuth" regexp in the RT_Config file.

> Is there a simple way to get the date picker to work in the Self- 
> Service interface?
> I'm getting the impression that not many people are using the self- 
> service interface, that true?

Certainly, many of our client use it. And many of the sites I've seen  
in the field who aren't our clients also use it.

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