[rt-users] External Ticket Form w/ No Login

[Ham MI-ID, Torsten Brumm]

Hi,
we use it this way:
 
1. A simple Webform which creates a preformated mail sent to RT
2. RT uses ExtractCustomFieldValues to scan the mail content and put information from mail text to Custom Fields.
 
This is a easy setup and working fine.
 
To your Problem with the No Login at all: I think this is not a good idea. What you can try is the RT-BugTracker-Public Interface from BPS Svn, which offers the functionality to access RT without login.
 
Torsten

________________________________

Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Helmuth Ramirez
Gesendet: Donnerstag, 31. Juli 2008 23:50
An: mark_jaggers at trendmicro.com; rt-users at lists.bestpractical.com
Betreff: Re: [rt-users] External Ticket Form w/ No Login



You can try looking up Command by Mail in the archives.  It can send e-mails with the custom fields and such to be submitted as tickets.  So you could have a web front end for submission that generates an e-mail to RT.

 

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of mark_jaggers at trendmicro.com
Sent: Thursday, July 31, 2008 5:44 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] External Ticket Form w/ No Login

 

Ok,  I went through the archives and did not really find a good or easy answer to this question.  Plus many of the posts are very old.  We created an external form for RT 3.8.0 and resides on an external site.  The form works fine for creating a ticket, except that it requires the person to login.  We need to have an easy way to setup this form and RT so that anyone can submit a ticket using that form and are not required to login.  Our form also includes custom fields.

 

If it is not possible to do this, then is it possible to allow the user on the login page to create their own login or perhaps when the user submits the ticket, their email address automatically creates a login for them and RT auto generates a password.

 

Out ultimate goal is to have the form submit a ticket without any logins at all.

 

Any help would be appreciated.

 

Mark

 

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