[rt-users] This message will be sent to... question

Mathew Snyder mathew.snyder at gmail.com
Fri Aug 1 10:28:32 EDT 2008


When commenting on or adding correspondence to a ticket via the web UI 
the To: recipient is listed as "AdminCc of companyname Ticket #xxxx". 
When doing the same via email and Reply All, one of the recipients is 
listed as "AdminCc of companyname Ticket #xxxx".  This, of course, isn't 
a valid email address so results in a bounced message from our email 
server on that particular "address".  The other email address, be it the 
comment or correspondence address makes it through though (as expected).

I've never seen this behaviour before I started administering the RT 
system here at my new job.  It never came up at my last job.  Anyone 
know what would be causing this?

RT v3.6.8 on openSuSE 10.3.

-Mathew
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