[rt-users] This message will be sent to... question

[Jesse Vincent]

On Aug 1, 2008, at 10:28 AM, Mathew Snyder wrote:

> When commenting on or adding correspondence to a ticket via the web UI
> the To: recipient is listed as "AdminCc of companyname Ticket #xxxx".
> When doing the same via email and Reply All, one of the recipients is
> listed as "AdminCc of companyname Ticket #xxxx".  This, of course,  
> isn't
> a valid email address

Actually, it's RFC-compliant. But not all mail servers are your friend.

See UseFriendlyToLine in the config file to get it sorted out.

-j


> so results in a bounced message from our email
> server on that particular "address".  The other email address, be it  
> the
> comment or correspondence address makes it through though (as  
> expected).
>
> I've never seen this behaviour before I started administering the RT
> system here at my new job.  It never came up at my last job.  Anyone
> know what would be causing this?
>
> RT v3.6.8 on openSuSE 10.3.
>
> -Mathew
> -- 
> Keep up with my goings on at http://feeds.feedburner.com/ 
> theillien_atom
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>