[rt-users] Requestor cannot change ticket status

[Kenneth Crocker]

Sebastian,

	You've hit the nail buddy. Roles are like "psuedo" groups, so an 
unprivileged user CAN be part of them. But a user can only be part of a 
"User-defined" group (with more serious privileges than "Reply", etc.) 
if they are "privileged". Your user, although defined to RT, is not a 
"Privileged" user, so certain rights will NOT be allowed for them until 
that second box is checked. It seems a bit convoluted at first, but the 
distinction is necessary if you wanted to grant SOME rights to 
"Unprivileged" users due to emails, cc's (defined as "others" for 
notification scrips), etc. Good guess.


Kenn
LBNL

On 8/1/2008 4:02 AM, Sebastien Termeau wrote:
> Kenn,
> 
> Yes, in the interface, they can see the ticket and they can also reply.
> However there is nothing else they can do.
> I forgot to specify that this user was automatically created and the
> "Let this user be granted rights" checkbox is not checked.
> I tried to add every possible right to the group requestor ( except
> those starting with admin ) and my user still cannot change the status
> of his own ticket.
> The only solution seems to check the "Let this user be granted rights"
> checkbox but I would like to avoid this.
> 
> Thanks
> 
> On Thu, Jul 31, 2008 at 6:42 PM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
>> Sebastian,
>>
>>
>>        To what extent can they NOT do it? You didn't mention "SeeQueue" or
>> "ShowTicket" privileges. Can they see the ticket so they can modify it? What
>> exactly is happening?
>>
>>
>> Kenn
>> LBNL
>>
>> On 7/31/2008 1:33 AM, Sebastien Termeau wrote:
>>> Hi RT-Users
>>>
>>> I have installed RT 3.6.7 for my company.
>>> Everything is working fine.
>>> I just would like to allow unprivileged requestors to change the
>>> status of their own ticket.
>>> In the global group right configuration tab, requestor are allowed to
>>> - ModifyTicket
>>> - ReplyToTicket
>>> - ShowTicket
>>>
>>> In the manual, it is said that ModifyTicket should allow the user to
>>> change the status of the ticket.
>>> Do you have an idea of why it is not working for me?
>>>
>>> Many thanks
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>>
>