[rt-users] Requestor cannot change ticket status

[Sebastien Termeau]

Kenn,

Yes, in the interface, they can see the ticket and they can also reply.
However there is nothing else they can do.
I forgot to specify that this user was automatically created and the
"Let this user be granted rights" checkbox is not checked.
I tried to add every possible right to the group requestor ( except
those starting with admin ) and my user still cannot change the status
of his own ticket.
The only solution seems to check the "Let this user be granted rights"
checkbox but I would like to avoid this.

Thanks

On Thu, Jul 31, 2008 at 6:42 PM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
> Sebastian,
>
>
>        To what extent can they NOT do it? You didn't mention "SeeQueue" or
> "ShowTicket" privileges. Can they see the ticket so they can modify it? What
> exactly is happening?
>
>
> Kenn
> LBNL
>
> On 7/31/2008 1:33 AM, Sebastien Termeau wrote:
>>
>> Hi RT-Users
>>
>> I have installed RT 3.6.7 for my company.
>> Everything is working fine.
>> I just would like to allow unprivileged requestors to change the
>> status of their own ticket.
>> In the global group right configuration tab, requestor are allowed to
>> - ModifyTicket
>> - ReplyToTicket
>> - ShowTicket
>>
>> In the manual, it is said that ModifyTicket should allow the user to
>> change the status of the ticket.
>> Do you have an idea of why it is not working for me?
>>
>> Many thanks
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>
>