[rt-users] This message will be sent to... question

[Mathew Snyder]

And I can only guess that Exchange is one that doesn't handle it very 
well.  Although, I think our actual relay might be sendmail which, based 
on the comments in RT_SiteConfig.pm doesn't work with it.

-Mathew

Jesse Vincent wrote:
> 
> On Aug 1, 2008, at 10:28 AM, Mathew Snyder wrote:
> 
>> When commenting on or adding correspondence to a ticket via the web UI
>> the To: recipient is listed as "AdminCc of companyname Ticket #xxxx".
>> When doing the same via email and Reply All, one of the recipients is
>> listed as "AdminCc of companyname Ticket #xxxx".  This, of course, isn't
>> a valid email address
> 
> Actually, it's RFC-compliant. But not all mail servers are your friend.
> 
> See UseFriendlyToLine in the config file to get it sorted out.
> 
> -j
> 
> 
>> so results in a bounced message from our email
>> server on that particular "address".  The other email address, be it the
>> comment or correspondence address makes it through though (as expected).
>>
>> I've never seen this behaviour before I started administering the RT
>> system here at my new job.  It never came up at my last job.  Anyone
>> know what would be causing this?
>>
>> RT v3.6.8 on openSuSE 10.3.
>>
>> -Mathew
>> -- 
>> Keep up with my goings on at http://feeds.feedburner.com/theillien_atom
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
> 

-- 
Keep up with my goings on at http://feeds.feedburner.com/theillien_atom