[rt-users] This message will be sent to... question

[Mathew Snyder]

Yeah, I'm not surprised that it's RFC-Compliant as you folks at BP do a 
good job of working with standards.  I just hadn't seen it before 
because we used the UseFriendlyToLine parameter at my old job.  But, 
having always had it in place I never had cause to figure out what it 
really did.

Thanks
-Mathew

Jesse Vincent wrote:
> 
> On Aug 1, 2008, at 10:28 AM, Mathew Snyder wrote:
> 
>> When commenting on or adding correspondence to a ticket via the web UI
>> the To: recipient is listed as "AdminCc of companyname Ticket #xxxx".
>> When doing the same via email and Reply All, one of the recipients is
>> listed as "AdminCc of companyname Ticket #xxxx".  This, of course, isn't
>> a valid email address
> 
> Actually, it's RFC-compliant. But not all mail servers are your friend.
> 
> See UseFriendlyToLine in the config file to get it sorted out.
> 
> -j
> 
> 
>> so results in a bounced message from our email
>> server on that particular "address".  The other email address, be it the
>> comment or correspondence address makes it through though (as expected).
>>
>> I've never seen this behaviour before I started administering the RT
>> system here at my new job.  It never came up at my last job.  Anyone
>> know what would be causing this?
>>
>> RT v3.6.8 on openSuSE 10.3.
>>
>> -Mathew
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> 

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