[rt-users] Update fields when 'refreshing' home page
rt at viewbankrise.net.au
rt at viewbankrise.net.au
Mon Aug 4 00:23:27 EDT 2008
Hi all.
How can I make the queue change when opening the home page,
Ie, I can do this OK:
http://rt.mydom.com/rt/Ticket/Modify.html?id=1&Object-RT::Ticket-1-CustomFie
ld-7-Values=LB15&Object-RT::Ticket-1-CustomField-8-Values=Setup
I want to also do this:
http://rt.mydom.com/rt/?id=1&Object-RT::Ticket-1-CustomField-7-Values=LB15&O
bject-RT::Ticket-1-CustomField-8-Values=Setup
In Modify.html, I see this:
-----------------------------------
my $TicketObj = LoadTicket($id);
my $CustomFields = $TicketObj->QueueObj->TicketCustomFields();
# Now let callbacks have a chance at editing %ARGS
$m->comp('/Elements/Callback', TicketObj => $TicketObj, CustomFields =>
$CustomFields, ARGSRef => \%ARGS);
my @results = ProcessTicketBasics(TicketObj => $TicketObj, ARGSRef =>
\%ARGS);
my @cf_results = ProcessObjectCustomFieldUpdates(Object => $TicketObj,
ARGSRef => \%ARGS);
push (@results, @cf_results);
-----------------------------------
I suppose that I can add this code to the default home script, but where is
that script? Am I on the right track here? :-}
Any advice or suggestions most appreciated
Thanks, regards, Mike.
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