[rt-users] Update fields when 'refreshing' home page

[rt at viewbankrise.net.au]

OK, so I added this to /Elements/MyRT:

my $TicketObj = LoadTicket($id);
my $CustomFields = $TicketObj->QueueObj->TicketCustomFields();

# Now let callbacks have a chance at editing %ARGS 
$m->comp('/Elements/Callback', TicketObj => $TicketObj, CustomFields =>
$CustomFields, ARGSRef => \%ARGS);

my @results = ProcessTicketBasics(TicketObj => $TicketObj, 
ARGSRef => \%ARGS); my @cf_results = ProcessObjectCustomFieldUpdates(Object
=> $TicketObj, ARGSRef => \%ARGS); push (@results, @cf_results);

Inside <%INIT></%INIT>, and this at the bottom:

<%ARGS>
$id => 1
</%ARGS>

I'm assuming that this $id => 1 is a default value where none is specified,
but either way I can't make any change to the ticket defined in the url
query or even ticket #1 with:

http://rt.mydom.com/rt/index.html?id=5&priority=6

I can be certain that the code is being properly applied, because if I try
to set that default $id to something that dos not exist, rt throws an error.

Any guidance is most appreciated/

Regards,  Mike.

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of rt at viewbankrise.net.au
> Sent: Monday, 4 August 2008 2:23 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Update fields when 'refreshing' home page
> 
> Hi all.
> 
> How can I make the queue change when opening the home page,
> 
> Ie, I can do this OK: 
> 
> http://rt.mydom.com/rt/Ticket/Modify.html?id=1&Object-RT::Tick
> et-1-CustomFie
> ld-7-Values=LB15&Object-RT::Ticket-1-CustomField-8-Values=Setup
> 
> I want to also do this:
> 
> http://rt.mydom.com/rt/?id=1&Object-RT::Ticket-1-CustomField-7
> -Values=LB15&O
> bject-RT::Ticket-1-CustomField-8-Values=Setup
> 
> In Modify.html, I see this:
> 
> -----------------------------------
> my $TicketObj = LoadTicket($id);
> my $CustomFields = $TicketObj->QueueObj->TicketCustomFields();
> 
> # Now let callbacks have a chance at editing %ARGS 
> $m->comp('/Elements/Callback', TicketObj => $TicketObj, 
> CustomFields => $CustomFields, ARGSRef => \%ARGS);
> 
> my @results = ProcessTicketBasics(TicketObj => $TicketObj, 
> ARGSRef => \%ARGS); my @cf_results = 
> ProcessObjectCustomFieldUpdates(Object => $TicketObj, ARGSRef 
> => \%ARGS); push (@results, @cf_results);
> -----------------------------------
> 
> I suppose that I can add this code to the default home 
> script, but where is that script?  Am I on the right track here? :-}
> 
> Any advice or suggestions most appreciated
> 
> Thanks, regards,  Mike.
> 
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