[rt-users] Escalations, vacations/holidays & weekends

[Roy El-Hames]

Hi Graeme;

I have very much similar script to yours, for none 7 days queues I look 
up the day of the week and if its Saturday or Sunday the script exists 
without doing anything ..
use POSIX;
my $datestr = strftime("%A %D", localtime); ##I need day of week
$datestr =~ m/(.*) (\d+\/\d+\/\d+)/ ;
my $weekday = $1;
if ($weekday =~ /(Sunday|Saturday)/i) {
        exit;
}

If you wish you can grab the week day using RT::Date.

Not a very elegant solution but works ..
Roy



Graeme Fowler wrote:
> Morning all
>
> I've dug through the archives and wiki pages looking for some guidance
> to follow on escalations, and I'm not quite finding the information I
> need - I'm probably looking for the wrong thing...
>
> We're using a fairly ordinary set of escalations whereby a perl script
> iterates over queues and tickets within the queue (filtered by status =
> "new"), looks up the relevant person to email from a separate text file
> for the first and second escalation, checks the due date & today's date,
> increases priority if necessary and sends an email out to prod someone.
>
> As we're not a 24/7 shop, and we don't work weekends, we'd like to
> factor in weekends and periods of closure (Christmas break, for
> example).
>
> Does anyone have any working examples where the escalation depends on
> the day or time of year, and is then done (for example) a day after the
> break is over?
>
> TIA
>
> Graeme
>
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