[rt-users] Is there a way to teach RT new bounce emails?

Richard Hartmann richih.mailinglist at gmail.com
Mon Aug 4 08:13:07 EDT 2008


Hi all,

overall, the ping-pong detection of RT when it talks to another
email system with automated answers is very good.

But sometimes, neither side recognizes that automatic ping-pong is being
done and so you get _very_ long tickets. There are ways to manually
break this loop, but I was wondering if I can teach RT new emails it can
ignore safely.


Thanks,
Richard



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