[rt-users] Is there a way to teach RT new bounce emails?

[Richard Hartmann]

Hi all,

overall, the ping-pong detection of RT when it talks to another
email system with automated answers is very good.

But sometimes, neither side recognizes that automatic ping-pong is being
done and so you get _very_ long tickets. There are ways to manually
break this loop, but I was wondering if I can teach RT new emails it can
ignore safely.


Thanks,
Richard