[rt-users] Is there a way to teach RT new bounce emails?

[Jesse Vincent]

On Aug 4, 2008, at 8:13 AM, Richard Hartmann wrote:

> Hi all,
>
> overall, the ping-pong detection of RT when it talks to another
> email system with automated answers is very good.
>
> But sometimes, neither side recognizes that automatic ping-pong is  
> being
> done and so you get _very_ long tickets. There are ways to manually
> break this loop, but I was wondering if I can teach RT new emails it  
> can
> ignore safely.

You can, by playing a bit in lib/RT/Interface/Email.pm


What sorts of messages isn't RT detecting?

>
>
>
> Thanks,
> Richard
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