[rt-users] Replies to emails open new ticket

[Jesse Vincent]

On Aug 4, 2008, at 12:15 PM, James Downs wrote:

> Hello,
>
> Any replies to an RT email creates a new ticket instead of putting a
> comment or reply into the same ticket.  I've tried a number of
> different ways of formatting the subject line, including leading
> "re:", no prefixing, etc.
>
> Anyone seen this, and/or have a solution or suggestions?

Most often, that's the result of something going screwy with your  
$rtname or your $EmailSubjectTagRegex.

Can you send the output of "Configuration -> Tools -> System  
configuration" from RT's admin ui?