[rt-users] Replies to emails open new ticket

[Jesse Vincent]

On Mon, Aug 04, 2008 at 10:02:15AM -0700, James Downs wrote:
> 
> On Aug 4, 2008, at 9:36 AM, Jesse Vincent wrote:
> 
> >Most often, that's the result of something going screwy with your
> >$rtname or your $EmailSubjectTagRegex.
> 
> That was enough to help me find the problem.  The ESTR worked in the  
> previous version, and not in this one.  

What had you set it to? Is there a way we could bullet-proof it for
users?


> I've removed the setting, and  
> let RT do its thing, which seems to be the proper/correct thing to do.
> 
> Thanks for the help!
> 
> Cheers!
> -j
> 

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