[rt-users] Changing Symbols in Ticket Reference in Subject Line

[Phillip Tan]

Hi List,

 

Was wondering if the system can be configured to accept a different
symbol (i.e. other than '#' prefix) in the ticket reference used in the
subject line?

 

[XXX.XXX #ticket number] 

 

Thanks in advance.

 

Regards,

phillip.

 

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