[rt-users] Changing Symbols in Ticket Reference in Subject Line

[Tom Lanyon]

On 05/08/2008, at 2:17 AM, Phillip Tan wrote:

> Was wondering if the system can be configured to accept a different
> symbol (i.e. other than '#' prefix) in the ticket reference used in  
> the
> subject line?


Hi Phillip,

Only if you override RT/Interface/Email.pm's ParseTicketId() method, I  
believe.

Regards,
Tom