[rt-users] RT requiring login for every click

[Ruslan Zakirov]

I saw your followups on this issue, but I want to comment this.

Yes, these fixes I was talking about have been integrated into 3.8.0
and as well several fixes would be in 3.8.1 (3.8.1rc1 is available at
this moment for download from our server).

Affects: RT on mysql 4.1 and newer with utf8 as default DB charset
WHEN RT's DB was created, changing mysql options would not help much

Symptoms: constant login requests on every action

Check: change session handler to Apache::Session::File, if problem
goes away then it's this issue.

Otherwise issue is different and needs more investigation. In this
case (according to Mark's further comments) situation is different.

Hope this would help isolate different problems in future.

On Tue, Aug 5, 2008 at 5:24 AM, Mark Hazen <markh at intechgra.com> wrote:
> Hiya folks,
>
> I saw this mentioned on the list a couple months back, but under Gentoo,
> and while the issue was related to the MySQL language configuration,
> there was a note from ruz at bp stating that this was an issue related the
> default charset setting for MySQL (under Gentoo, though) which had been
> addressed for the next release (under 3.6, so it'd be incorporated into
> 3.8 I'm guessing).
>
> When a user (admin user in this case) logs in, they get the home page,
> but any subsequent clicks bring the login page up again. The system and
> Apache logs don't reveal any errors, just a successful login message
> when the logins are made.
>
> I've checked the database and the cookie, and the RT_SID is identical
> and being updated with each request. We did have default-character-set
> as utf8 as recommended for Dovecot on the same machine, but I've
> commented that out and restarted all associated services, and we still
> have the multiple login requests.
>
> I'm attaching my my.cnf file below in case that's the culprit; I do
> appreciate any suggestions that might help here.
>
>
> Environment:
>          RT: 3.8.0
>        OS: Oracle Linux 5.2 (RHEL5 equivalent)
>        DB: MySQL 5.0.45
> Web Server: Apache/2.2.3
>

[snip]

-- 
Best regards, Ruslan.