[rt-users] RT requiring login for every click

[Marco Avvisano]

I have the same problem but not for every click

RT 3.8.1
Mysql  4.1.22
OS: Linux  2.4.21-37.ELsmp

any suggestions

thanks

Marco

----- Original Message ----- 
From: "Ruslan Zakirov" <ruz at bestpractical.com>
To: "Mark Hazen" <markh at intechgra.com>
Cc: <rt-users at lists.bestpractical.com>
Sent: Wednesday, August 06, 2008 10:34 PM
Subject: Re: [rt-users] RT requiring login for every click


>I saw your followups on this issue, but I want to comment this.
> 
> Yes, these fixes I was talking about have been integrated into 3.8.0
> and as well several fixes would be in 3.8.1 (3.8.1rc1 is available at
> this moment for download from our server).
> 
> Affects: RT on mysql 4.1 and newer with utf8 as default DB charset
> WHEN RT's DB was created, changing mysql options would not help much
> 
> Symptoms: constant login requests on every action
> 
> Check: change session handler to Apache::Session::File, if problem
> goes away then it's this issue.
> 
> Otherwise issue is different and needs more investigation. In this
> case (according to Mark's further comments) situation is different.
> 
> Hope this would help isolate different problems in future.
> 
> On Tue, Aug 5, 2008 at 5:24 AM, Mark Hazen <markh at intechgra.com> wrote:
>> Hiya folks,
>>
>> I saw this mentioned on the list a couple months back, but under Gentoo,
>> and while the issue was related to the MySQL language configuration,
>> there was a note from ruz at bp stating that this was an issue related the
>> default charset setting for MySQL (under Gentoo, though) which had been
>> addressed for the next release (under 3.6, so it'd be incorporated into
>> 3.8 I'm guessing).
>>
>> When a user (admin user in this case) logs in, they get the home page,
>> but any subsequent clicks bring the login page up again. The system and
>> Apache logs don't reveal any errors, just a successful login message
>> when the logins are made.
>>
>> I've checked the database and the cookie, and the RT_SID is identical
>> and being updated with each request. We did have default-character-set
>> as utf8 as recommended for Dovecot on the same machine, but I've
>> commented that out and restarted all associated services, and we still
>> have the multiple login requests.
>>
>> I'm attaching my my.cnf file below in case that's the culprit; I do
>> appreciate any suggestions that might help here.
>>
>>
>> Environment:
>>          RT: 3.8.0
>>        OS: Oracle Linux 5.2 (RHEL5 equivalent)
>>        DB: MySQL 5.0.45
>> Web Server: Apache/2.2.3
>>
> 
> [snip]
> 
> -- 
> Best regards, Ruslan.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com