[rt-users] Question about permissions

[Richard Harold]

Hi Guys,

 

I am trying to set up a customer so they can log  on and check their
open/closed calls. 

 

I have set them up as a Privileged user

 

The only things i want them to see are the saved searches i have
created.

 

I have managed to lock it down, but they are still able to see too much

 

I do not want to give them the option to search, as they can type in "1"
for instance and pull up the first call created. They can then do this
for any other ticket regardless of whether its for them.

 

I don't want them to be able to change the status ,owner or customer
which they can currently do from the basics screen.

 

I have multiple queues and permissions done on a group basis.

 

So I basically want to give them almost a Self service screen but with
the ability to see saved searches.

 

If there is any other info you need please let me know.

 

Regards,

 

Richard Harold

 

 

 

 


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