[rt-users] RFC: Splitting the signature off from the main text in replies/comment?

[Jesse Vincent]

> Basically, I am proposing to create a second text area/a simple  
> selection
> button that allows you to control when your signature and/or the  
> company's
> signature is attached.

I'm strongly disinclined from doing this in stock RT. The reply UI is  
missing many more important features and is already too complex.


> Some reasons for this, certainly not including everything:
>
> *) Signatures on comments are useless and just take up screen real  
> estate

That depends on your organization and how you use RT. But I could see  
"Do comments get signatures appended by default" as a reasonable  
config file option.

>
> *) Replying in-line is ackward as you can't simply mark all text  
> below the
> point where you stop typing and delete all

That actually argues for a more "outlook like" way to handle  
signatures. Appending them entirely after the fact.

> *) Sometimes, you do not want to have a signature on replies
> If I could decide when to attach a signature and when not would  
> solve these.

I, personally, have never run into that issue. I've never even seen a  
mail client with that option.
IIRC, this is the first time in over a decade of releasing RT that  
I've heard the feature request. Could you talk about some actual use  
cases where this is an issue?

>
> Also, I think comments should default to not having a signature at  
> all.

I disagree, but I'm willing to have a configuration option.


Jesse