[rt-users] RFC: Full ticket view when replying?

[Richard Hartmann]

Hi all,

yes, it's me again. How useful would others on the list find an option
that would allow you to show the full ticket while replying
to/commenting on it?

Basically, there are two possibilities:

1) Add the ticket below the normal text box, sprip & recipient options
2) Put the text box in-line as, for example, GMail does


I find myself opening the ticket in another tab to cross-reference very
often so I'd like such a thing, no idea how that could tie into the way
others work, though.


Richard