[rt-users] Queue renaming problem

[Kenneth Crocker]

Scott,


	Queues are keyed by ID number, not name. The name field is merely a 
reference or related field. When a ticket points to a queue, it points 
to the id number and in your instance, that never changed. Searches, 
however, may have the selection criteria referring to a name and in that 
instance, the search needs to be changed.. It is probably your cache 
that needs to be refreshed. Hope this helps.

Kenn
LBNL

On 8/14/2008 9:47 AM, scott smith wrote:
> Hi, I created a queue and later renamed it before any tickets were 
> created in it. Now when any tickets *are* created in it, the old queue 
> name is displayed in the edit page. Displaying the ticket shows the 
> correct queue name. Searches display the correct queue name. It seems to 
> be only the edit page that has this problem.
> 
> Is this a known problem?
> 
> I've attached a screenshot of the search results displaying the correct 
> queue name, and the edit page displaying the incorrect (old) queue name.
> 
> Thanks
> 
> -scott
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com