[rt-users] Using rt-crontool to send Timed Notifications

[Drew Barnes]

Don't give the general public ShowComment right

Dave Wells wrote:
>
> 	
> Foreshore <http://www.foreshore.net>
>
> Umm I didnt know that can you stop specific users or groups from 
> seeing comments. How do you do that? cause it sounds perfect.
>
> ------------------------------------------------------------------------
> *From:* Jerrad Pierce [mailto:jpierce at cambridgeenergyalliance.org]
> *Sent:* 18 August 2008 16:12
> *To:* Dave Wells
> *Subject:* Re: [rt-users] Using rt-crontool to send Timed Notifications
>
> On Mon, Aug 18, 2008 at 11:01, Dave Wells <dave.wells at foreshore.net 
> <mailto:dave.wells at foreshore.net>> wrote:
>
>
>     The issue is that we are looking to make our RT installation
>     client facing.
>      
>     Therefore we do not really want comments about slow responses or
>     actions being left on the ticket.
>
> Are you confusing comments and correspondence?
> You can control access to comments with ACLs,
> and the public should indeed never see comments.
> -- 
> Cambridge Energy Alliance: Save money & the planet
>
>
> Foreshore Limited
> Dave Wells
> Senior network engineer
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>
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati