[rt-users] Using rt-crontool to send Timed Notifications

[Dave Wells]

Umm I didnt know that can you stop specific users or groups from seeing
comments. How do you do that? cause it sounds perfect.

________________________________

From: Jerrad Pierce [mailto:jpierce at cambridgeenergyalliance.org] 
Sent: 18 August 2008 16:12
To: Dave Wells
Subject: Re: [rt-users] Using rt-crontool to send Timed Notifications


On Mon, Aug 18, 2008 at 11:01, Dave Wells <dave.wells at foreshore.net>
wrote:


	


	
The issue is that we are looking to make our RT installation client
facing.
 
Therefore we do not really want comments about slow responses or actions
being left on the ticket.

Are you confusing comments and correspondence?
You can control access to comments with ACLs,
and the public should indeed never see comments.
-- 
Cambridge Energy Alliance: Save money & the planet


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