[rt-users] Mandatory custom field

[scott smith]

Monti gmail wrote:
> Hi,
>  
> I added a new custom field named "Severiy" with Type "Select one value" 
> and Validatione = Mandatory.
> I want SelfService ticktes to be filled with the mandatory new custom 
> filed but it is not the case.
> New ticket could be open without providing a value for my new custom field.
>  
> is there a way to force mandatory filed in ticket creation?

You have to give "AssignCustomFields" perms to the group for the 
queue(s) in which they create tickets. That should do it.

-scott