[rt-users] Mandatory custom field

Monti gmail monti.mail at gmail.com
Tue Aug 19 06:53:06 EDT 2008


Hi,

I added a new custom field named "Severiy" with Type "Select one value" and
Validatione = Mandatory.
I want SelfService ticktes to be filled with the mandatory new custom filed
but it is not the case.
New ticket could be open without providing a value for my new custom field.

is there a way to force mandatory filed in ticket creation?

thanks,

Motti.
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