[rt-users] RT 3.8 New Installation, migrating existing 3.6.1 database

[Pedro Bomente Filho]

Hi,

Sorry, I thought that I was sending to mail list.
And, sorry for my english, it's not very well.

More information about my system:

Old Server:

RT 3.6.1
mysql 5.0.32
perl v5.8.8
apache 2.2.3

New Server:

RT 3.8.1
mysql 5.0.51a
perl v5.8.8
apache 2.2.8

Thank you,
Pedro Bomente

2008/8/19 Kevin Falcone <falcone at bestpractical.com>:
>
> On Aug 19, 2008, at 10:47 AM, Pedro Bomente Filho wrote:
>
>> Hi again,
>>
>> I installed RT 3.8.1 and I tried upgrade database from 3.6.1.
>>
>> I'm trying upgrade only database, under a new installation.
>>
>> Here it didn't work. RT logout on such click. For example, when I
>> click on ticket, RT logout.
>
> You should send mail to the list, not to me personally.
> The most common cause of this was people failing to do the
> mysql 4.0-4.1 upgrade properly.  You've not provided enough
> information to give a diagnosis though.
>
> -kevin
>
>>
>>
>> I don't know why happen it.
>>
>> Can anyone help me?
>>
>> Thank you,
>> Pedro Bomente
>> 2008/8/19 Pedro Bomente Filho <pebomente at gmail.com>:
>>> 2008/8/19 Kevin Falcone <falcone at bestpractical.com>:
>>>>
>>>> On Aug 19, 2008, at 9:41 AM, Pedro Bomente Filho wrote:
>>>>
>>>>> Hi anyone,
>>>>>
>>>>> I have a problem with RT 3.8 new installation and migrating
>>>>> existing
>>>>> 3.6.1 database.
>>>>
>>>> You don't say what version you're installing, but I assume 3.8.0
>>>> Use 3.8.1 instead
>>>
>>> I'm sorry, I'm trying to install 3.8.0
>>>
>>>>
>>>> -kevin
>>>>
>>>>>
>>>>>
>>>>> I'm gonna tell you my import process:
>>>>>
>>>>> I dumped my old db:
>>>>>
>>>>> mysqldump --opt --skip-lock-tables --single-transaction
>>>>> --default-character-set=binary --databases rtdb > rt-backup.sql
>>>>>
>>>>> So, I imported on new RT server:
>>>>>
>>>>> mysql -u root -p rtdb < rt-import.sql
>>>>>
>>>>> and I ran:
>>>>>
>>>>> perl sbin/rt-setup-database --dba root --prompt-for-dba-password
>>>>> --action upgrade
>>>>>
>>>>> But it is not working. Here, I got the follow error when I try
>>>>> access a ticket:
>>>>>
>>>>> "Can't locate object method "header_out" via package
>>>>> "Apache2::RequestRec" at /opt/rt3/share/html/dhandler line 53. "
>>>>>
>>>>> Can anyone help me?
>>>>>
>>>>>
>>>>> Regards,
>>>>> Pedro Bomente
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>>>>>
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>>>>> Commercial support: sales at bestpractical.com
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>>>>>
>>>>
>>>> _______________________________________________
>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>
>>>> Community help: http://wiki.bestpractical.com
>>>> Commercial support: sales at bestpractical.com
>>>>
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>
>>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>