[rt-users] RT 3.8 New Installation, migrating existing 3.6.1 database

[Kevin Falcone]

On Aug 19, 2008, at 10:47 AM, Pedro Bomente Filho wrote:

> Hi again,
>
> I installed RT 3.8.1 and I tried upgrade database from 3.6.1.
>
> I'm trying upgrade only database, under a new installation.
>
> Here it didn't work. RT logout on such click. For example, when I
> click on ticket, RT logout.

You should send mail to the list, not to me personally.
The most common cause of this was people failing to do the
mysql 4.0-4.1 upgrade properly.  You've not provided enough
information to give a diagnosis though.

-kevin

>
>
> I don't know why happen it.
>
> Can anyone help me?
>
> Thank you,
> Pedro Bomente
> 2008/8/19 Pedro Bomente Filho <pebomente at gmail.com>:
>> 2008/8/19 Kevin Falcone <falcone at bestpractical.com>:
>>>
>>> On Aug 19, 2008, at 9:41 AM, Pedro Bomente Filho wrote:
>>>
>>>> Hi anyone,
>>>>
>>>> I have a problem with RT 3.8 new installation and migrating  
>>>> existing
>>>> 3.6.1 database.
>>>
>>> You don't say what version you're installing, but I assume 3.8.0
>>> Use 3.8.1 instead
>>
>> I'm sorry, I'm trying to install 3.8.0
>>
>>>
>>> -kevin
>>>
>>>>
>>>>
>>>> I'm gonna tell you my import process:
>>>>
>>>> I dumped my old db:
>>>>
>>>> mysqldump --opt --skip-lock-tables --single-transaction
>>>> --default-character-set=binary --databases rtdb > rt-backup.sql
>>>>
>>>> So, I imported on new RT server:
>>>>
>>>> mysql -u root -p rtdb < rt-import.sql
>>>>
>>>> and I ran:
>>>>
>>>> perl sbin/rt-setup-database --dba root --prompt-for-dba-password
>>>> --action upgrade
>>>>
>>>> But it is not working. Here, I got the follow error when I try
>>>> access a ticket:
>>>>
>>>> "Can't locate object method "header_out" via package
>>>> "Apache2::RequestRec" at /opt/rt3/share/html/dhandler line 53. "
>>>>
>>>> Can anyone help me?
>>>>
>>>>
>>>> Regards,
>>>> Pedro Bomente
>>>> _______________________________________________
>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>
>>>> Community help: http://wiki.bestpractical.com
>>>> Commercial support: sales at bestpractical.com
>>>>
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly  
>>>> Media.
>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>
>