[rt-users] Rich Text E-mail in 3.8

[Helmuth Ramirez]

I have my 3.8.1 instance up and running and was looking into getting RT
to send out Rich Text e-mail messages (correspondence) without much
luck.  I came across this in the archives:

 

>From http://www.gossamer-threads.com/lists/rt/users/77177#77177 


> i only see plain text after save. and i 
> get plain text email. 

You need to tweak your templates slightly in order to send html mail, 
but it seems to tickle a bug. 

You should get mail about a bug report in a few minutes. 

-kevin 

 

 

Does this mean its not working yet (and its not just me :) or do I need
to "tweak" my templates.  If so, how would I go about doing that?

 

I do have PreferRichText set in my RT_SiteConfig.pm file and am using
the WYSIWYG editor.

 

Thanks all
________

 

Helmuth Ramirez

Sr. Network Administrator

Compupay Inc.

3450 Lakeside Drive

Suite 400

Miramar, FL 33027

tel: 954-874-4999

helmuthramirez at compupay.com

www.compupay.com

 

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