[rt-users] Upgrade from 3.4.2

[Diona Kidd]

Jessie,

Thanks for the reply. You're right. The entire table is empty. If this
didn't convert, I wonder what else didn't make it into the converted
tables.

Diona

On Wed, Aug 20, 2008 at 5:59 PM, Jesse Vincent <jesse at bestpractical.com> wrote:
>
> On Aug 20, 2008, at 5:29 PM, Diona Kidd wrote:
>
>> I did a fresh install to a new server for 3.8. Worked fine.
>
>
>
>> Then I used the pg to mysql conversion tool,
>
> I suspect this stage didn't go as you'd hoped.
>
>
>> dumped the converted db, copied
>> it over to the new server and followed the upgrade path.
>>
>
> Can you give me "SELECT * From Principals where id = 2323"?
>
>> When I try to login, I get the following error in my browser.
>>
>> Can't call method "Disabled" on an undefined value at
>> /opt/rt3/bin/../lib/RT/User_Overlay.pm line 971.
>>
>> And the error "[crit]: No principal for user #2323" in the apache log.
>
>
>
>>
>>
>> Any ideas? I can see that it's likely the PrincipalObj isn't defined
>> but that's about as far as I went with debugging. It's a definitely a
>> data issue that occurred during the update of the older database.
>>
>> Thanks,
>>
>> Diona
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>



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