[rt-users] Upgrade from 3.4.2

[Jesse Vincent]

On Aug 20, 2008, at 5:29 PM, Diona Kidd wrote:

> I did a fresh install to a new server for 3.8. Worked fine.



> Then I used the pg to mysql conversion tool,

I suspect this stage didn't go as you'd hoped.


> dumped the converted db, copied
> it over to the new server and followed the upgrade path.
>

Can you give me "SELECT * From Principals where id = 2323"?

> When I try to login, I get the following error in my browser.
>
> Can't call method "Disabled" on an undefined value at
> /opt/rt3/bin/../lib/RT/User_Overlay.pm line 971.
>
> And the error "[crit]: No principal for user #2323" in the apache log.



>
>
> Any ideas? I can see that it's likely the PrincipalObj isn't defined
> but that's about as far as I went with debugging. It's a definitely a
> data issue that occurred during the update of the older database.
>
> Thanks,
>
> Diona
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