[rt-users] Design/usage question

[Jerrad Pierce]

I have users who want to use RT to track an elaborate multi-step process,
namely to
determine how far-along individual projects are. Does anyone have  any
experience with this,
or recommendations for doing so?

The original idea was for the creation of a ticket in the queue to spawn the
creation of child
tickets for every step in the process. I fear this will be rather
cumbersome, and may result
in correspondence being spread across far too may tickets.

I've since been considering a (multi)select CF, but it seems like it'd be
rather easy to ignore,
and we already have over two dozen CF on these tickets.

Custom states are another possiblity, but there are 12 steps, and that seems
extremely unweildy.

Thanks in advance,

Jerrad
-- 
Cambridge Energy Alliance: Save money & the planet
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