[rt-users] Desired: autoreply to commentors' email addresses (not requestors)

[David Eyers]

David Eyers wrote:
> I suspect this is trivial to achieve, but haven't found where to look.

Indeed it was trivial to achieve.

> In some cases I'm feeding rt-mailgate from a shell script. The shell 
> script creates an email "From:" header for a valid email address (for 
> terminology's sake let's call such an address an "emailer"), however 
> "emailers" will frequently not be the ticket requestor.
> 
> Ideally I'd like to have a confirmation email sent by RT to each 
> "emailer" directly after RT has successfully completed the scripted 
> rt-mailgate invocation that was made on that "emailer"'s behalf. The 
> "emailers" don't necessarily play any further part in the process, so 
> I'd prefer them not to become, e.g., Cc's on the ticket as a whole. I'm 
> not sure if a scrip / template can easily get at the "From:" of a 
> particular comment transaction made on a ticket.
...

In the Correspondence template for the queue on which I want the 
aforementioned replies, I added the following line in the headers and 
all seems to be well:

Bcc: {$Transaction->CreatorObj->EmailAddress}