[rt-users] Upgrade from 3.0.11 to 3.4.6

[Dawid Trojanowski]

Ok I had been given a task to update the Request Tracker, the problem is
the older version is 3.0.11 and the person who managed it left without
any information so I had to analyze as much as possible.

 

Here is the information:

 

Old RT system;

 

Debian (no clue what version)

Apache 1.3 version

Mysql 4.x

RT 3.0.11 

 

New RT system:

 

CentOS 5 on VMWare system

Apache 2.x

Mysql 5.x

RT 3.4.6 (tried 3.8.0, web ui was very flaky)

 

So I managed to install the new RT 3.4.6 just fine without any issues.

Tested it and worked only one problem the 'Tools' ran into errors. 

 

error: 

Undefined subroutine &Scalar::Util::weaken called at
/opt/rt3/lib/RT/Action/Generic.pm line 108.

context: 

... 

 

104: 

$self->{'TicketObj'} = $args{'TicketObj'};

105: 

$self->{'TransactionObj'} = $args{'TransactionObj'};

106: 

$self->{'Type'} = $args{'Type'};

107: 

 

108: 

Scalar::Util::weaken($self->{'ScripActionObj'});

109: 

Scalar::Util::weaken($self->{'ScripObj'});

110: 

Scalar::Util::weaken($self->{'TemplateObj'});

111: 

Scalar::Util::weaken($self->{'TicketObj'});

112: 

Scalar::Util::weaken($self->{'TransactionObj'});

... 

 

code stack: 

/opt/rt3/lib/RT/Action/Generic.pm:108
/opt/rt3/lib/RT/Action/Generic.pm:80
/opt/rt3/share/html/Tools/Offline.html:107
/opt/rt3/share/html/autohandler:85

 

Raw Error is:

 

 

Undefined subroutine &Scalar::Util::weaken called at
/opt/rt3/lib/RT/Action/Generic.pm line 108.
 
 
Trace begun at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Exceptions.pm
line 129
HTML::Mason::Exceptions::rethrow_exception('Undefined subroutine
&Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line
108.^J') called at /opt/rt3/lib/RT/Action/Generic.pm line 108
RT::Action::Generic::_Init('RT::Action::CreateTickets=HASH(0xb9d3cfc)',
'CurrentUser', 'RT::CurrentUser=HASH(0xb9d5ffc)') called at
/opt/rt3/lib/RT/Action/Generic.pm line 80
RT::Action::Generic::new('RT::Action::CreateTickets', 'CurrentUser',
'RT::CurrentUser=HASH(0xb9d5ffc)') called at
/opt/rt3/share/html/Tools/Offline.html line 107
HTML::Mason::Commands::__ANON__ at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb9
cfc38)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 1278
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line
1268
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 937
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HAS
H(0xb550450)') called at /opt/rt3/share/html/autohandler line 85
HTML::Mason::Commands::__ANON__ at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb7
e6e90)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 1273
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line
1268
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 467
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line
467
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line
419
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb
550450)') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH
andler=HASH(0xb550450)') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H
ASH(0xace27e8)', 'Apache2::RequestRec=SCALAR(0xb81d078)') called at
/opt/rt3/bin/webmux.pl line 124
eval {...} at /opt/rt3/bin/webmux.pl line 124
RT::Mason::handler('Apache2::RequestRec=SCALAR(0xb81d078)') called at -e
line 0
eval {...} at -e line 0

 

 

I am just starting to figure this out, but I am past my deadline now and
this roadblock is not helping me much.

 

I just ignored it for now because I need to make sure that I am able to
import the older database into newer one.

After the new RT installation which it created the mysql table, I
injected the older database by force, and ran into multiple errors but
it went in there.

I get to web ui, the database is there but history is missing for the
contents.  I thought I ran the database update but I guess it failed at
some point.

 

I think there is also an issues with my Virtual Host settings in httpd
configuration, could someone post a copy of their so I could figure out
why am I screw this up badly, more than need to.

 

Please bear with me, I just got back to scripting after 5 years of
inactivity on linux. 

Never done mysql but learning.

 

Thank you. 

 

 


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