[rt-users] After upgrade to 3.8.1, can't view ticket details

[Adam Engel]

I would like to make an addition to this

I looked in the rt-error_log  file and found a lot of OOM errors.  The 
server has at least 400MB of swap left.  I guess Ill try increasing the 
memory within VMWare.   Maybe Apache is running out of available memory

    Out of memory!
    Callback called exit.
    Out of memory!
    Callback called exit.
    Out of memory!
    Callback called exit.
    Out of memory!
    Callback called exit.
    Out of memory!
    Callback called exit.
    Out of memory!
    Callback called exit.


On 8/25/2008 2:14 PM, Adam Engel wrote:
> Hey all,
>
> CentOS 4.5
> RequestTracker 3.8.1
> Apache 1.3.37
>
> I upgraded our installation from 3.6.3 to 3.8.1 over the weekend after 
> the users had tested it for about a week.  The upgrade went without a 
> hitch, but now the users are coming to me with a major problem:
>
> If a user clicks on a queue, then clicks on a ticket they are given 
> either a blank page (FireFox) or a standard "Internet Explorer cannot 
> display the webpage" error.  What makes this worse is that the session 
> is now ruined. The user cannot click 'back' as they are prompted with 
> the same error.  Even if the user tries to type the login page in the 
> browser, they are shown the same error. The only way to get back to 
> the login page is to clear out all the cached information like cookies.
>
> Does this have anything to do with the previous post on 8/19 - "RT38 
> not maintaining authentication (with    RT::Authen::ExternalAuth)"
>
> Or has anyone experienced this?
>
> Thanks,
>
> Adam
> -- 
>
> *Adam Engel*
> Specialized Business Software
> IT Manager
> 440.542.9145
> adamengel at specializedbusinesssoftware.com
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-- 

*Adam Engel*
Specialized Business Software
IT Manager
440.542.9145
adamengel at specializedbusinesssoftware.com
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