[rt-users] After upgrade to 3.8.1, can't view ticket details

[Adam Engel]

Hey all,

CentOS 4.5
RequestTracker 3.8.1
Apache 1.3.37

I upgraded our installation from 3.6.3 to 3.8.1 over the weekend after 
the users had tested it for about a week.  The upgrade went without a 
hitch, but now the users are coming to me with a major problem:

If a user clicks on a queue, then clicks on a ticket they are given 
either a blank page (FireFox) or a standard "Internet Explorer cannot 
display the webpage" error.  What makes this worse is that the session 
is now ruined. The user cannot click 'back' as they are prompted with 
the same error.  Even if the user tries to type the login page in the 
browser, they are shown the same error. The only way to get back to the 
login page is to clear out all the cached information like cookies.

Does this have anything to do with the previous post on 8/19 - "RT38 not 
maintaining authentication (with    RT::Authen::ExternalAuth)"

Or has anyone experienced this?

Thanks,

Adam
-- 

*Adam Engel*
Specialized Business Software
IT Manager
440.542.9145
adamengel at specializedbusinesssoftware.com
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