[rt-users] Forking a ticket

[David Sitsky]

Roedel, Mark wrote:
> I do really like the built-in capability to create a related ticket, but
> Dirk's patchset adds a couple of things to it that have been really
> valuable to us:
> 
> (1) The newly created ticket is preloaded with the contents of a
> particular transaction, and

This is really important for me... as often the contents of the 
transaction I want to "fork" have attachments that I'd want to bring 
across as well, and doing this manually is more than just cut-n-paste..

> (2) You get to choose which queue the new ticket is going into.
> 
> Yeah, we're only saving a bit of copying and pasting and a few clicks,
> but streamlining a process is always nice, right?

Definitely.

> RT's callback capability made it pretty easy to convert Dirk's patches
> into something that looks more like a standalone extension.  Once we get
> through the start of classes here, I'll package it up with some
> documentation and an installer and make it available.

Fantastic... really looking forward to seeing this!

-- 
Cheers,
David

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